Frequently Asked Questions

• What is PIXMA Print Plan?

  PIXMA Print Plan is a subscription service based on the page plan you choose, not the cost of the ink cartridges you use. Depending on your expected monthly print needs you select the appropriate plan for you. You only pay for the fixed monthly cost of your plan and any overage costs. You don't pay for inks or their delivery cost as this is all included in your monthly plan fees.

  We will ship you a welcome pack with subscription compatible ink tanks. Once installed and the service is activated, your PIXMA Print Plan will start.

• How do I manage my PIXMA Print Plan subscription?

  Once you’ve been enrolled on a PIXMA Print Plan, you have complete control over your subscription through your Canon account. You can check your print usage, see billing, and upgrade, downgrade or cancel your subscription.

• Can I upgrade or downgrade my plan?

  Yes, you can upgrade and downgrade your plan. You can change your enrolment and selection of your PIXMA Print Plan through your Canon account. An upgrade to your PIXMA Print Plan (increase the number of included pages per month) is effective straight away. A downgrade (decrease the number of included pages per month) will be effective at the end of your current billing period after you have made the subscription change.

• Do I need to order ink cartridges while I'm enrolled in the PIXMA Print Plan?

  No, with the PIXMA Print Plan we will monitor your usage and ink levels. New PIXMA Print Plan ink cartridge(s) will be provided as your ink level gets lower and the printer will prompt you when to change the cartridge(s). There is no need to order or lookup the cartridge type.

  You must keep your PIXMA Print Plan printer connected to the internet so that your printer’s ink levels are consistently monitored.

  The PIXMA Print Plan cartridges are ink cartridges specifically designed for PIXMA Print Plan printers and they will not work in non-PIXMA Print Plan printers (for a list of eligible printers, see the PIXMA Print Plan printers overview page).

  PIXMA Print Plan cartridges only work while subscribed to a PIXMA Print Plan, see terms of service for specification and cartridge restriction.

• What are the requirements for the PIXMA Print Plan?

  To enrol in the PIXMA Print Plan Service and maintain your subscription in the PIXMA Print Plan, there are a few requirements:

  You need to check your printer’s eligibility. Only select PIXMA print models are supported. For a full list of eligible printers visit the PIXMA Print Plan overview page.

  You need to have a valid payment method and an active e-mail address.

  You need to have a valid payment method and an active e-mail address.

  Your printer must be connected to the internet and the auto-powered-on setting must be enabled for your ink levels to be monitored.