Product Guarantee

Minimum 2 year guarantee* for maximum peace of mind

We are confident you will be happy with your Canon product but in the unlikely event that you do experience problems we offer you the reassurance of our minimum 2 year guarantee.*

For further details see our Terms of Sale here.

Guarantee details

For Canon products purchased directly from our Online Store, we offer a minimum of 2 years cover against manufacturing defects that may cause breakdown.

Providing you've used your product correctly and have not damaged it yourself, if it stops working, we will try and fix it. And if it can't be repaired, we will replace it with the same model (or, in the event that the model is no longer available, an alternative).If we do replace your item, the new product will be covered by the remainder of the original guarantee.

Your guarantee is covered by the terms and conditions of Canon's European Warranty System (EWS) as included with your product and can be found here.

Where the applicable EWS is only provided for 1 year, it is extended to 2 years for purchases made on our Online Store. Where your EWS is already for 2 or more years, you are already covered and only the EWS terms will apply.

As a consumer, you have legal rights in relation to any Product that is faulty or not fit for purpose. These statutory legal rights are not affected by our commercial guarantee described here.

What isn’t covered?

Damage caused by accidents or misuse are not covered by our free guarantee. These are usually covered by contents insurance. But, as long as you use your item as recommended, we will repair or replace it.

What products are covered?

All Canon cameras, videos and printers, and some accessories (see individual product descriptions for confirmation), purchased via our Online Store are covered by a minimum 2 year guarantee* (manufacturer’s commercial warranty).

As explained above, if you purchase any product with a standard 1 year EWS, from our online store, we extend the cover by 1 year to a total of 2 years cover. Any product with 2 or 3 years EWS will come with the same cover. For more information, please see point 9 of our Terms of Sale. For more information on your consumer rights, please refer to point 10.

*Exceptions

Consumables (ink and toner) and 3rd party products are not covered by our 2 year guarantee or EWS. Smaller accessories are also not covered (see product descriptions for confirmation).

Our guarantee does not limit your statutory rights. See Terms of Sale for full details

How to claim

Please keep all the paperwork your Canon product comes with, including the receipt, somewhere safe, and in the event of a problem simply follow the instructions or Contact us