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Contact us
We are currently experiencing a high number of calls and emails so it may take longer for you to receive a response from us. Please bear with us during this time, and we apologise any inconvenience this may cause.
Please only contact customer service if your query is urgent. For non-urgent queries, please see our FAQ page.
COVID-19 INFORMATION FOR OUR CUSTOMERS
Our online store remains open and deliveries are still being made as normal. For frequently asked questions regarding concerns with COVID-19, please see our dedicated FAQ page.
How can we help?
If you have any questions, you may find the answer you need quickly and easily on our FAQ page.
Should you still need our help please contact our Customer Services team;
• Email us at store.uk@cc.canon-europe.com
• Or call us on + 44 (0) 20 7660 0186
Our Customer Service department is open Mon – Fri 08:00 to 20:00 (Closed on public holidays) and we will do our best to respond to you within 1 business hour.
Cancelling an order
You can cancel your order but only prior to dispatch of your item/s. Please contact our Customer Service team to see whether your order can be cancelled. After your order has been dispatched you will still be able to return your item if you wish under our returns policy.
Returning an Item
Our hassle-free returns policy offers you a 30 day consideration period. If you would like to return an item please see our returns information for instructions.
Feedback
We value your opinion and strive to provide a great customer experience. If you would like to provide feedback on our service, website or products purchased, please do contact us at store.uk@cc.canon-europe.com
Find out more information on European Commission's Online Dispute Resolution (ODR).
1 Canon Europa NV is a Credit broker (Register no. 795160) for the purpose of introducing the credit provided by the lender PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. PayPal Credit is only available on the final basket value of £199 and over after promotional vouchers and discounts. Subject to status. Minimum payment and other terms apply.