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Our FAQ page might be able to answer some of your questions.

If you still need our help, please use our contact us page for further assistance.

Cancelling an order

You can cancel your order but only prior to dispatch of your item/s. Please contact our Customer Service team to see whether your order can be cancelled. After your order has been dispatched you will still be able to return your item if you wish under our returns policy.

Returning an Item

Our hassle-free returns policy offers you a 30 day consideration period. If you would like to return an item please see our returns information for instructions.

Feedback

We value your opinion and strive to provide a great customer experience. If you would like to provide feedback on our service, website or products purchased, please do contact us at store.uk@cc.canon-europe.com

Find out more information on European Commission's Online Dispute Resolution (ODR).

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1 PayPal Credit and PayPal Pay in 3 are trading names of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449, Luxembourg. PayPal Credit: Terms and conditions apply. Credit subject to status, UK residents only, Canon Europa NV (Register no. 795160) acts as a broker and offers finance from a restricted range of finance providers. PayPal Credit is only available on the final basket value of £199 and over after promotional vouchers and discounts. Subject to status. Minimum payment and other terms apply. PayPal Pay in 3: PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you. See product terms for more details.

PayPal Credit offering is not available for products with subscription services. If your basket contains any subscription-based products, then the PayPal Credit offering will not be available for any of the products in the basket. In this case, we recommend placing separate orders for products where you want to use PayPal Credit and products with subscription services.

Representative Example:
Purchase Rate: 23.9% p.a. (variable) | Representative: 23.9% APR (variable) | Assumed Credit Limit: £1,200 Subject to status.
Terms and Conditions apply.

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United Kingdom | English
  • Canon Europa N.V.
  • Bovenkerkerweg 59, 1185 XB Amstelveen, The Netherlands
  • Registered in Amsterdam under no: 33166721
    WEEE registration number: WEE/AD5687ST