Contact us

We are currently experiencing a high number of calls and emails so it may take longer for you to receive a response from us. Please bear with us during this time, and we apologise any inconvenience this may cause.

Please only contact customer service if your query is urgent. For non-urgent queries, please see our FAQ page.

COVID-19 INFORMATION FOR OUR CUSTOMERS

Our online store remains open and deliveries are still being made as normal. For frequently asked questions regarding concerns with COVID-19, please see our dedicated FAQ page.

How can we help?

If you have any questions, you may find the answer you need quickly and easily on our FAQ page.

Should you still need our help please contact our Customer Services team;

For Orders

Email us at store.uk@cc.canon-europe.com

Please use the same email address that was used to place the order and include the following information -

• • Order number
• • First name
• • Last name
• • Contact phone number
• • Product
• • Detailed description of question/issue
• • A case number if you have previously contacted us for the same reason

Call us on + 44 (0) 20 7660 0186

Chat with us by clicking on the blue 'CHAT AVAILABLE' Button in the bottom right-hand corner of your screen.

Our Customer Service department is open Mon – Fri 08:00 to 20:00 (Closed on public holidays) and we will do our best to respond to you within 3-5 business days.

For all other topics

Visit our support contact us page for assistance with your products or questions.

Cancelling an order

You can cancel your order but only prior to dispatch of your item/s. Please contact our Customer Service team to see whether your order can be cancelled. After your order has been dispatched you will still be able to return your item if you wish under our returns policy.

Returning an Item

Our hassle-free returns policy offers you a 30 day consideration period. If you would like to return an item please see our returns information for instructions.

Feedback

We value your opinion and strive to provide a great customer experience. If you would like to provide feedback on our service, website or products purchased, please do contact us at store.uk@cc.canon-europe.com

Find out more information on European Commission's Online Dispute Resolution (ODR).