Contact us

How can we help?

If you have any questions, you may find the answer you need quickly and easily on our FAQ page.

Should you still need our help please contact our Customer Services team;

• Email us at store@cuk.canon.co.uk

• Or call us on + 44 (0) 20 7660 0186

Our Customer Service department is open Mon – Fri 08:00 to 20:00 (Closed on public holidays) and we will do our best to respond to you within 1 business hour.

*Please note that we will be operating on reduced hours on the 24th (08:00 - 12:00) & 31st of December (08:00 - 15:00)

Cancelling an order

You can cancel your order but only prior to dispatch of your item/s. Please contact our Customer Service team to see whether your order can be cancelled. After your order has been dispatched you will still be able to return your item if you wish under our returns policy.

Returning an Item

Our hassle-free returns policy offers you a 30 day consideration period. If you would like to return an item please see our returns information for instructions.

Feedback

We value your opinion and strive to provide a great customer experience. If you would like to provide feedback on our service, website or products purchased, please do contact us at store@cuk.canon.co.uk

Find out more information on European Commission's Online Dispute Resolution (ODR).