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COVID-19 INFORMATION FOR OUR CUSTOMERS
During these uncertain times, Canon’s main priority continues to be the well-being of our customers, employees and partners.
We are committed to ensuring that orders are being fulfilled and deliveries are still being made as normal. Our online store remains open, and we are taking all the precautions to ensure your safety as well as that of our team. We are continually following guidelines and advice given by the government and World Health Organisation.
We would like to thank you, our employees and partners for your continued support.
Please keep visiting this page for more information.
FAQs
Are you still delivering?
Yes, we are still delivering as normal. However, as the situation and advice from the government changes, so may we. Please revisit the page in the future for more information.
If I order today, will it be delivered within specified delivery time-frame?
Yes, you can still expect to receive your order within the specified time. Right now, deliveries are still being made as normal. However, we are keeping within the government guidelines, so this could change in the future. All our deliveries are made with UPS. For the latest information on delivery disruptions and postcode exclusions, please visit their site here.
Is my product safe for me to touch?
Yes, your product is still safe for you to handle. We are following strict measures to ensure the safety of our customers. That said, we strongly recommend thoroughly washing your hands after opening your package.
Do you deliver at home?
Yes, we will still deliver to your home.
How do I sign for my delivery if I am self-isolating?
Customers are no longer obliged to sign for UPS orders. Parcels that have not been signed for will be marked with CV19 plus the consignee’s name as proof of delivery.
See our store FAQ page for more frequently asked questions
1 Canon Europa NV (FCA Firm Reference Number 795160) is an appointed representative of Canon (UK) Limited, The Bower, 4 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF, (FRN 669323) which is authorised and regulated by the Financial Conduct Authority. Canon Europa NV is a credit broker not a lender and offers finance from PayPal UK Ltd. We do not receive any commission for introducing customers to PayPal UK Ltd. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH, (FRN 996405).
PayPal Credit Instalments is only available on final basket values greater than £199 after promotional vouchers and discounts. Terms and conditions apply. Credit subject to status and approval. UK residents only. 18+. Minimum payment and other terms apply. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. UK residents only. 18+. Pay in 3 is a form of credit and may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you. See product terms for more details.
PayPal Credit offering is not available for products with subscription services. If your basket contains any subscription-based products, then the PayPal Credit offering will not be available for any of the products in the basket. In this case, we recommend placing separate orders for products where you want to use PayPal Credit and products with subscription services.
Representative Example:
Purchase Rate: 23.9% p.a. (variable) | Representative: 23.9% APR (variable) | Assumed Credit Limit: £1,200 Subject to status.
Terms and Conditions apply.
*Next day delivery is available on most orders made before 3pm. Next day delivery is free on all orders £ 30.00 and above. Next day delivery is not guaranteed even if you order before the order cut off (3pm). Any orders below £ 30.00 are subject to our standard delivery charge.