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Product Guarantee
2-year manufacturer’s guarantee* for maximum peace of mind
We are confident you will be happy with your Canon product but in the unlikely event that you do experience problems, we offer you the reassurance of our 2-year manufacturer’s guarantee.*
Read more about our Terms of Sale.
Guarantee details
For Canon products purchased directly from our Online Store, we offer 2 years cover against manufacturing defects that may cause breakdown.
Providing you've used your product correctly and have not damaged it yourself, if it stops working, we will try and fix it. And if it can't be repaired, we will replace it with the same model (or, in the event that the model is no longer available, an alternative).If we do replace your item, the new product will be covered by the remainder of the original guarantee.
Your guarantee is covered by the terms and conditions of Canon's European Warranty System (EWS) as included with your product.
As a consumer, you have legal rights in relation to any Product that is faulty or not fit for purpose. These statutory legal rights are not affected by our manufacturer’s guarantee described here.
What isn’t covered?
Damage caused by accidents or misuse are not covered by our free guarantee. These are usually covered by contents insurance. But, as long as you use your item as recommended, we will repair or replace it.
What products are covered?
All Canon hardware products (see individual product descriptions for confirmation), purchased via the official Canon store are covered by a 2-year manufacturer’s guarantee.*
For more information on your consumer rights, please refer to point 10 of our Terms of Sale.
*Exceptions
Consumables (ink and toner), merchandise and 3rd party products are not covered by our 2-year manufacturer’s guarantee or EWS.
Smaller accessories are also not covered (see product descriptions for confirmation).
Our guarantee does not limit your statutory rights. See Terms of Sale for full details.
How to claim
Please keep all the paperwork your Canon product comes with, including the receipt, somewhere safe, and in the event of a problem simply follow the instructions or Contact us
1 Canon Europa NV (FCA Firm Reference Number 795160) is an appointed representative of Canon (UK) Limited, The Bower, 4 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF, (FRN 669323) which is authorised and regulated by the Financial Conduct Authority. Canon Europa NV is a credit broker not a lender and offers finance from PayPal UK Ltd. We do not receive any commission for introducing customers to PayPal UK Ltd. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH, (FRN 996405).
PayPal Credit Instalments is only available on final basket values greater than £199 after promotional vouchers and discounts. Terms and conditions apply. Credit subject to status and approval. UK residents only. 18+. Minimum payment and other terms apply. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. UK residents only. 18+. Pay in 3 is a form of credit and may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you. See product terms for more details.
PayPal Credit offering is not available for products with subscription services. If your basket contains any subscription-based products, then the PayPal Credit offering will not be available for any of the products in the basket. In this case, we recommend placing separate orders for products where you want to use PayPal Credit and products with subscription services.
Representative Example:
Purchase Rate: 23.9% p.a. (variable) | Representative: 23.9% APR (variable) | Assumed Credit Limit: £1,200 Subject to status.
Terms and Conditions apply.
*Next day delivery is available on most orders made before 3pm. Next day delivery is free on all orders £ 30.00 and above. Next day delivery is not guaranteed even if you order before the order cut off (3pm). Any orders below £ 30.00 are subject to our standard delivery charge.