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Our FAQ page might be able to answer some of your questions.

If you still need our help, please use our contact us page for further assistance.

Cancelling an order

You can cancel your order but only prior to dispatch of your item/s. Please contact our Customer Service team to see whether your order can be cancelled. After your order has been dispatched you will still be able to return your item if you wish under our returns policy.

Returning an Item

Our hassle-free returns policy offers you a 30 day consideration period. If you would like to return an item please see our returns information for instructions.

Feedback

We value your opinion and strive to provide a great customer experience. If you would like to provide feedback on our service, website or products purchased, please do contact us at store.uk@cc.canon-europe.com

Find out more information on European Commission's Online Dispute Resolution (ODR).

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1 Canon Europa NV (FCA Firm Reference Number 795160) is an appointed representative of Canon (UK) Limited, The Bower, 4 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF, (FRN 669323) which is authorised and regulated by the Financial Conduct Authority. Canon Europa NV is a credit broker not a lender and offers finance from PayPal UK Ltd. We do not receive any commission for introducing customers to PayPal UK Ltd. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH, (FRN 996405).

PayPal Credit Instalments is only available on final basket values greater than £199 after promotional vouchers and discounts. Terms and conditions apply. Credit subject to status and approval. UK residents only. 18+. Minimum payment and other terms apply. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. UK residents only. 18+. Pay in 3 is a form of credit and may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you. See product terms for more details.

PayPal Credit offering is not available for products with subscription services. If your basket contains any subscription-based products, then the PayPal Credit offering will not be available for any of the products in the basket. In this case, we recommend placing separate orders for products where you want to use PayPal Credit and products with subscription services.

Representative Example:
Purchase Rate: 23.9% p.a. (variable) | Representative: 23.9% APR (variable) | Assumed Credit Limit: £1,200 Subject to status.
Terms and Conditions apply.

*Next day delivery is available on most orders made before 3pm. Next day delivery is free on all orders £ 30.00 and above. Next day delivery is not guaranteed even if you order before the order cut off (3pm). Any orders below £ 30.00 are subject to our standard delivery charge.

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United Kingdom | English
  • Canon Europa N.V.
  • Bovenkerkerweg 59, 1185 XB Amstelveen, The Netherlands
  • Registered in Amsterdam under no: 33166721
    WEEE registration number: WEE/AD5687ST